Job Description
About the position
The Family Engagement Liaison coordinates with the school, Family and Community Engagement Coordinators, and the Family and Community Engagement Manager to support family engagement efforts. The role collects, maintains, and enters information about students who qualify for or receive services, and serves as a direct link to parents and guardians to promote engagement, student achievement, and social-emotional well-being. The liaison also supports the District’s bus and lunch programs.
The position works with families to remove barriers to learning, connect them with staff and programs, and help them access services and activities. It maintains eligibility records and related documentation in accordance with District, state, and federal guidelines, and supports communication between families, the school, and the community. Work takes place across campuses and student residences in Maricopa County, indoors and outdoors, with exposure to hot and cold temperatures. Flexible hours may be required.
Responsibilities
• Collaborate with engagement coordinators and managers to plan and implement parent and guardian workshops, events, meetings, and activities.
• Provide parents and guardians with support related to removing barriers to learning, goal setting, advocacy skills, and social-emotional learning.
• Connect parents and guardians with appropriate staff, teachers, and programs to support students’ academic and social-emotional success.
• Respond to eligible students’ or households’ questions and requests regarding information, eligibility, and problem resolution.
• Assist parents and guardians with enrollment, eligibility or application processes, and access to extracurricular activities.
• Distribute, collect, and review student applications, intake materials, and assessments to determine eligibility and awards under applicable policies.
• Monitor eligible students’ ongoing participation eligibility and services.
• Encode eligible students’ breakfast and lunch tickets as needed to maintain Provision Two status.
• Maintain accurate records and follow District, state, and federal guidelines and procedures.
• Work with Community Liaisons and/or Student Liaisons on home visits to provide support, food, resources, and information.
• Prepare required reports, perform clerical functions, and help maintain student folders.
• Support dissemination of information to parents and guardians.
• Assist with entering required student handbook forms into the student information system when needed.
• Interact courteously and professionally with students, parents, visitors, and school staff; maintain confidentiality; follow Governing Board Policies; and perform other related duties as assigned.
Requirements
• High school diploma or GED equivalent.
• One year of experience working with families and high school students from diverse backgrounds.
• Valid Arizona State Driver’s License.
• Arizona Department of Public Service IVP Fingerprint Clearance Card.
• Knowledge of applicable state, federal, and District policies, rules, regulations, guidelines, and procedures for determining eligibility.
• Ability to maintain accurate records, logs, and filing systems.
• Skill in researching and compiling data for reports, presentations, and technical documents.
• Skill in planning, prioritizing, and completing assignments with minimum supervision.
• Ability to understand, explain, and apply relevant rules, regulations, policies, and procedures.
• Ability to operate office equipment and computer software, and follow verbal and written instructions and procedures.
• Effective verbal and written communication skills and ability to provide courteous, tactful customer service.
• Commitment to supporting a thriving learning and working environment for students and staff.
• Ability to establish and maintain effective working relationships, use initiative within organizational guidelines, and maintain confidentiality of sensitive information.
• Physical ability to perform the essential functions, including lifting objects weighing up to 40 pounds when required.
• Ability to work flexible hours.
Nice-to-haves
• Fluency in the language of the target population served.