Job Description
The Baltimore City Schools Police is seeking a qualified and experienced Police Communications Supervisor to oversee the daily operations of the police communications center and supervise the Security Guard Unit assigned to School Headquarters. This position is responsible for supervising communications and security personnel, coordinating emergency and non-emergency police communications, monitoring dispatch operations, and ensuring accurate and timely dissemination of information to support the safety and security of Baltimore City Public Schools students, staff, facilities, and administrative offices.
The Police Communications Supervisor provides operational leadership, ensures compliance with departmental policies and procedures, and maintains accountability for the proper use of communications technology and criminal justice information systems. The successful candidate must possess previous supervisory experience, current NCIC CN1 certification, familiarity with Computer-Aided Dispatch (CAD) systems, a valid driver's license, and knowledge of applicable Maryland laws and regulations.
Essential Functions
1. Communications Center Supervision and Operations
• Supervise, schedule, train, evaluate, and provide guidance to police communications personnel, including dispatchers and call-takers.
• Oversee daily communications center operations to ensure professional, accurate, and timely responses to emergency and non-emergency calls for service.
• Coordinate police dispatch activities and monitor radio communications to support officers responding to incidents at schools and other locations within the department's jurisdiction.
• Demonstrate familiarity with Computer-Aided Dispatch (CAD) systems, including incident entry, call prioritization, unit assignment, status monitoring, and incident documentation.
• Coordinate staffing, shift coverage, scheduling, and workload distribution to maintain effective communications center operations.
• Conduct quality assurance reviews of dispatch records, radio transmissions, call-taking procedures, and incident documentation.
• Provide guidance and support to communications personnel during critical incidents, school emergencies, threats, and other high-priority situations.
2. Security Guard Unit Supervision ? School Headquarters
• Supervise and oversee the Security Guard Unit assigned to School Headquarters, including daily assignments, scheduling, post coverage, and personnel performance.
• Ensure security guards maintain appropriate security coverage at School Headquarters and follow established post orders, security procedures, and departmental policies.
• Monitor attendance, punctuality, uniform standards, professional conduct, and adherence to assigned duties and responsibilities.
• Ensure security personnel promptly report security concerns, suspicious activity, unauthorized access, disturbances, and emergencies to the appropriate personnel.
• Coordinate security operations between the Security Guard Unit, School Police personnel, school administration, and other authorized personnel to maintain a safe and secure environment at School Headquarters.
• Provide guidance, instruction, and performance feedback to security personnel and identify training needs related to access control, visitor management, emergency procedures, and incident reporting.
• Document security incidents, staffing issues, and performance concerns, and recommend corrective or disciplinary action when appropriate.
• Ensure security post assignments and operating procedures are followed consistently and that deficiencies in coverage are addressed promptly.
• Assist with reviewing and improving security procedures to address identified risks and operational needs at School Headquarters.
3. NCIC, CAD, and Legal Compliance
• Maintain current NCIC CN1 certification and demonstrate familiarity with the National Crime Information Center (NCIC), Maryland criminal justice information systems, and applicable operating procedures.
• Ensure criminal justice information is accessed, used, maintained, and disseminated only for authorized purposes and in accordance with applicable Maryland law, federal requirements, and CJIS security policies.
• Monitor compliance with departmental general orders, operating procedures, applicable Maryland laws and regulations, and Baltimore City Public Schools policies.
• Ensure the confidentiality and security of sensitive law enforcement information, student-related information, personnel records, and other protected data.
• Ensure records and information are maintained, retained, and disclosed in accordance with applicable laws, regulations, and departmental requirements.
4. Personnel Management and Administrative Responsibilities
• Identify staff training needs and coordinate instruction on dispatch procedures, CAD operations, NCIC requirements, security protocols, emergency response, and departmental policies.
• Facilitate communication and coordination among school police officers, security guards, school administrators, department leadership, emergency responders, and other authorized partner agencies.
• Address employee performance concerns, investigate operational errors, document incidents, and recommend corrective or disciplinary action when appropriate.
• Prepare operational reports, maintain accurate records, and communicate staffing, equipment, security, and operational needs to department leadership.
• Promote professionalism, accountability, sound judgment, confidentiality, and effective service in all communications and security operations.
• Perform other related duties as assigned.
Maximum Salary 40.34
Minimum Salary 23.87
Desired Qualifications
• High school diploma or GED required. Additional education in criminal justice, public safety, emergency communications, security management, or a related field is preferred.
• Previous supervisory experience required. Experience supervising police communications, emergency dispatch, security personnel, or public safety operations is preferred.
• Current NCIC CN1 certification required, with demonstrated familiarity with NCIC procedures and applicable criminal justice information systems.
• Familiarity with Computer-Aided Dispatch (CAD) systems and police dispatch operations.
• Experience in emergency communications, police dispatching, call-taking, security operations, or a comparable public safety environment.
• Knowledge of applicable Maryland laws and regulations, departmental policies, confidentiality requirements, records management, and criminal justice information security standards.
• Understanding of applicable state and federal criminal justice information security requirements, including relevant CJIS policies and procedures.
• Possession of a valid driver's license issued by the State of Maryland or another state, with the ability to maintain a valid license in accordance with applicable Maryland law and departmental policy.
• Ability to supervise employees, prioritize competing demands, resolve operational issues, and make sound decisions under pressure.
• Strong verbal and written communication skills, attention to detail, organizational skills, and professional judgment.
• Ability to maintain confidentiality when handling law enforcement information and sensitive information involving students, staff, and school operations.
• Ability to work rotating shifts, nights, weekends, holidays, and overtime as required by operational needs.
Full time or Part time Full time
Additional Details
Qualified candidates for the above position must submit the following:
• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts -undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application
Benefits - This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org
Baltimore City Public Schools ("City Schools") does not discriminate in its employment, programs, and activities based on race, ethnicity, color, ancestry, national origin, nationality, religion, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy or parenting status, family structure, ability (cognitive, social/emotional, and physical), veteran status, genetic information, age, immigration or citizenship status, socioeconomic status, language, or any other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community's long-standing efforts to create, foster, and promote equity and inclusion for all. Some examples of discrimination include acts of hate, violence, harassment, bullying, or retaliation. For more information, see Baltimore City Board of School Commissioners Policies JBA (Nondiscrimination - Students), JBB (Sex-Based Discrimination - Students), JICK (Bullying, Harassment, or Intimidation of Students), ACA (Nondiscrimination - Employees and Third Parties), ACB (Sexual Harassment - Employees and Third Parties), ACD (ADA Reasonable Accommodations), and ADA (Equity), and the accompanying City Schools Administrative Regulations. City Schools also provides equal access to the Boy and Girl Scouts and other designated youth groups. Link to Full Nondiscrimination Notice.
This position is affiliated with the City Union of Baltimore (CUB) bargaining union.
This position is affiliated with the City Retirement System.
In accordance with Maryland law, City School is required to share the position salary ranges in its entirety. Please note, this is not the hiring range. The hiring range for this position is ($23.87-29.86).
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