Job Description
Position Information
Hiring Department: Military Student Support Center
Reports To: Director
Job Location: On-site; El Paso, TX
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $45,000 annually, commensurate with experience.
Required Application Materials
• Resume
• List of three references
Position Summary
U nder general supervision and with limited latitude for the use of initiative and independent judgment, serves as the MSSC Benefits Education Manager with complete oversight of all UTEP military-affiliated students’ education benefits processing. This includes managing the Department of Veterans Affairs school certifying officials, Hazlewood exemption policies, as it is processed with UTEP financial aid. Aids veterans, active-duty service members, and their dependents through interpretation of university procedures, federal and state laws, pertaining to veterans, their heirs, or beneficiaries.
Statement Of Duties And Responsibilities
Manages all full-time MSSC Benefit (Admission) Counselor I & II positions, training and hires.
Manages the department daily operations of student in-take and customer service,
Coordinates efforts between VPSA/VPBA processing departments including Financial Aid, Admissions, Scholarships, Records & Registration, and Student Business Services.
Ensures residency, military transcript, coding, and invoicing processes are streamlined through necessary department channels.
Improves efficiencies in processing procedures in support of how students request certification and the paperwork that is required.
Provides advising counseling for military-affiliated students and serves as a Liaison to the Advising Center staff and College Advisors.
Processes all incoming Hazlewood applications/certifications, verifies eligibility, ensures necessary documents are submitted, calculates tuition and fees, and performs data entry as necessary via Perceptive Content, Banner, and Hazlewood database.
Maintains knowledge of policies and regulations governing the administration of the state Hazlewood exemption.
Assists in processing incoming VA certifications, ensures necessary documents are submitted, and performs data entry as necessary for all education benefits via Perceptive Content and Banner.
Maintains knowledge of various VA benefits and services available and regulations governing their administration.
Reports grade changes, final grades, suspension/probation status, and graduation to the Department of Veterans Affairs for all VA benefit users.
Processes incoming VA debt letters in collaboration with Student Business Services.
Provides assistance to veterans/active duty/dependents in securing VA, Hazlewood, and Tuition Assistance benefits due and monitors programs to ensure veterans are receiving all benefits entitled to.
Answers questions in person, over the telephone, and email regarding program policies, practices, and operations.
Provides all military-affiliated students with benefit counseling, coordination of services, and policy advocacy.
Prepares or assists military-affiliated students in preparation of appropriate benefits claim forms and other documentation.
Assists in resolving problems encountered by military-affiliated students by searching out information as necessary.
Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
Tracks, reports, reviews, and evaluates statistical data for accuracy and trends and makes needed corrections to report parameters.
Creates and monitors courses/classes and processes grades on federal military benefits Tuition Assistance portals as needed.
Assists with external state/federal audits, including preparation of files for auditors’ visits.
Organizes, conducts, and participates in receptions, college fairs, education benefits briefs, workshops, and other special programs.
Conducts campus tours and assists with orientation sessions for new students, transfer students, and parents.
Assists with the development of promotional materials.
Aids in the training of new full-time and student hires within the department.
Serves as liaison to University departments or administrative areas as well as representing the Fort Bliss office when needed.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Possibility of nights and weekends during peak enrollment time
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities: Manages responsibility of MSSC Admissions Counselors. Develops and leads training of Admission Counselors on processing obligations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Qualifications
Education: Bachelor’s Degree
and
Experience: Two years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.
Why Pick UTEP
The University of Texas at El Paso (UTEP ) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan . Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.
About The Department
The Military Student Success Center (MSSC) supports the academic and personal success of military-connected students, including veterans, active-duty service members, and their families. The center provides guidance on accessing and navigating educational benefits, along with resources that help students stay on track and progress toward their degree. MSSC works closely with campus partners to connect students with services that support academic achievement, career readiness, and overall student success. Through individualized assistance and coordinated support, the center helps students effectively manage their educational goals from admission through graduation.
What UTEP Offers
Miner Perks and Benefits
• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.
Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.
Additional Information
Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
• 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .