Job Description
Student Success Technology Specialist, Office of Student Success Initiatives
POSITION DETAILS
The Student Success Initiatives unit within the Office of Academic Affairs (OAA) at The City University of New York's (CUNY) Central Office, has oversight of university-wide initiatives that support both prongs of CUNY’s dual mission of access and excellence, spanning the college readiness, college transition, and degree completion continuum. Programs in the portfolio (Accelerated Study in Associate Programs (ASAP), Accelerate, Complete and Engage (ACE), Adult Literacy Program, CUNY Language Immersion Program (CLIP), CUNY Start & Math Start, CUNY EDGE, CUNY Fatherhood Academy) serve approximately 40,000 students annually and operate across multiple campuses, largely under a consortia model that involves partnerships between OAA staff working in close collaboration with participating colleges who operate the programs locally. The unit also supports key University strategic priorities, including transfer and academic advisement, and serves as the business owner of key technology tools, currently CUNY Transfer Explorer, a tool that supports exploration of credit mobility and planning for transfer at CUNY, and EAB Navigate360, the University’s student success platform.
Reporting to the University Director of Student Success Platforms and Data Strategy, the Student Success Technology Specialist advances the effective use, sustained adoption, and strategic alignment of EAB Navigate360 with University-wide initiatives and goals. The Specialist engages with Navigate team leads across CUNY colleges to strengthen system-wide implementation, providing expert guidance, training, and strategic advising to address platform use and adoption challenges. The Specialist develops and maintains Navigate enterprise-level support documentation across platforms, and disseminates best practices and promotes consistent, scalable use of the platform for uniform adoption. Furthermore, the Specialist liaises with vendors and Central Office partners to resolve complex technical and data-related issues and advance opportunities for enhanced data integrations.
In addition to the job summary above and CUNY Title Overview below, other key duties include, but will not be limited to the following:
• Support the implementation of University-defined approaches that advance effective and consistent adoption and use of EAB Navigate360 across CUNY’s colleges.
• Serving as a technical subject matter expert and strategic resource, supporting the resolution of complex technical, data, and integration issues in collaboration with external vendors and internal Central Office partners, balancing immediate operational needs with longer-term system improvements.
• Provides hands- on guidance and technical assistance to campus Navigate leads related to platform configuration, feature utilization, and day-to-day use, in alignment with institutional student success priorities and guidance.
• Monitor, analyze, and summarize platform usage, adoption, and outcome data to identify trends, gaps, and recurring support needs; develop evidence-based recommendations that inform University-level planning and decision-making.
• Support coordinated implementation and rollout of new platform features and enhancements, including assessing institutional readiness, defining implementation approaches, while driving effective adoption.
• Coordinate and support cross-campus communities of practice that advance knowledge sharing, elevate effective practices, and promote consistent and sustainable platform use.
• Develop, standardize, and maintain a resource library of enterprise-level documentation to include best practices, implementation guidance, user guides, FAQs, workflows, and other self-service training resources that support scalable and sustainable platform use.
• Identify and advance opportunities to improve operational practices, data integrations, and governance structures related to student success technologies.
• Perform other duties as assigned.
NOTES :
• Until further notice, this position is expected to be on-site 80%, which equates to four days a week.
• This position is contingent on funding to be renewed on an annual basis.
QUALIFICATIONS
Minimum
Bachelor’s degree and four years’ related experience required.
Preferred
• Advanced degree in Higher Education Administration, Educational Technology, Data Analytics, or a related field.
• Experience delivering consultative, high-touch customer service to education stakeholders through strategic advising, training, and technical guidance in complex organizational environments.
• Ability to analyze platform usage data, adoption, and operational data, including experience working with data visualization or business intelligence tools (e.g. Tableau) to explore trends, monitor usage patterns, and support reporting needs.
• Familiarity with basic SQL querying for data exploration and validation.
• Experience developing and maintaining technical documentation and training resources at scale, including user guides, workflows, FAQ’s, dashboards, and implementation playbooks for diverse end users.
• Strong interpersonal and communication skills with the ability to listen, influence, assess needs, and build consensus across diverse stakeholders, to identify and implement solutions.
• Demonstrated ability to exercise independent judgment and manage complex initiatives in a self-directed manner.
• Working knowledge of higher education student success strategies and enterprise technology environments.
• Experience with EAB Navigate360 or comparable student success platforms, strongly preferred.
• Strong analytical and technical aptitude, with the ability to quickly learn new systems, tools, and workflows and apply them to operational and support use cases.
CUNY TITLE OVERVIEW
Assists with planning, conducting, and implementing improvements to operational practices and systems aimed at enhancing organizational effectiveness.
-Provides functional project support to areas in transition, collects and analyzes data, and prepares project materials
-Coordinates efforts between departments and between the college/unit and external participants
-Participates in planning implementation tasks, including training
-Performs needs and outcomes assessments as needed
-May provide training and follow-up support
-Performs related duties as assigned.
Job Title Name: Admin Org and Business Effectiveness Specialist
CUNY TITLE
Higher Education Assistant
FLSA
Exempt
COMPENSATION AND BENEFITS
The salary range is $74,490 - $82,663 , commensurate with credentials, education and experience.
Effective 9/1/26, salaries will be adjusted by 3.25% in accordance with the terms of the PSC-CUNY collective bargaining agreement for eligible employees.
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:
https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31759&PostingSeq=1
Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.
CLOSING DATE
March 11, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 31759
Location: Central Office
Job Type: Full-Time