Job Description
Academic Student Support Manager (Associate Director for Student Success)
POSITION DETAILS
“At Baruch College we believe that student success is everyone’s responsibility”
Baruch College is a place of opportunity and exploration where students, faculty, and staff transform their futures, their professions, and their communities. In the heart of New York City, our diverse and inclusive community is driven by learning, innovative knowledge creation, and intellectual discovery for local and global impact. Baruch consistently ranks among the nation’s top-rated and most diverse institutions of higher education, with alumni in business, public service, science, and the humanities earning accolades around the world. It is an exemplar of upward mobility where students, faculty, and staff from all corners of the globe transform their futures, their professions, and their communities.
Reporting to Associate Provost for Learning and Student Success, the Associate Director for Student Success is responsible for developing, implementing, and evaluating initiatives that support student retention, persistence, and graduation. The position promotes an inclusive, student-centered environment and works collaboratively with faculty, staff, and administrators to identify and address barriers to student achievement.
Primary responsibilities of this position include:
• Optimize collegewide use of student success technologies, such as Navigate 360, by identifying opportunities for improvement, training stakeholders, and monitoring adoption and impact.
• Conduct assessment activities, accreditation preparation, and continuous improvement processes by coordinating data collection, analysis, and reporting to inform strategic decisions.
• Manage cross-departmental projects related to new student onboarding, credit for prior learning, and grant-funded activities.
• Serve as a liaison between the Associate Provost’s Office and campus partners, ensuring clarity, consistency, and follow-through on shared initiatives and communications.
• Manage the review, communication, and implementation of academic policies and administrative procedures, ensuring that changes are effectively conveyed and adopted by relevant stakeholders.
• Lead special projects within the Learning and Student Success subdivision, managing timelines, deliverables, and communications to ensure successful completion.
QUALIFICATIONS
Bachelor's degree and six years' related experience required.
Preferred Qualifications
• Master’s degree in Higher Education Administration or related discipline.
• Experience training and/or teaching in a college setting.
• Prior experience managing student success and retention initiatives.
• Familiarity with data collection and analysis.
• Experience with Navigate 360 or other student success platforms strongly preferred.
• Strong communication, interpersonal, managerial, and administrative skills.
• Ability to work in a complex environment and balance competing priorities.
• Strong computer skills in Excel, PowerPoint, Qualtrics, Teams, SharePoint, and Zoom.
• Prior experience managing programs and new initiatives in higher education.
• Strong commitment to student success and fostering an inclusive environment.
CUNY TITLE OVERVIEW
Manages a comprehensive support program to promote learning and academic success for a targeted student population.
• Develops, recommends, and implements program goals and objectives to meet students' specialized needs; coordinates delivery of services across multiple functions, developing new programs and activities as needed
• Advocates for students, and partners with academic and student support functions to ensure students effectively utilize programs and services; collaborates with counselors, mentors, and others assisting students
• Maintains ongoing communications with targeted student population as well as department management, advisory groups, and external organizations
• Collects data for, analyzes, and reports on activities and outcomes
• Performs related duties as assigned.
CUNY TITLE
Higher Education Associate
FLSA
Exempt
COMPENSATION AND BENEFITS
$98,995- $105,816; Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must attach a resume and cover letter.
CLOSING DATE
May 28, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32259
Location: Baruch College
Job Type: Full-Time