Lead Academic Advisor

Position Summary

Under the general supervision of the Associate Dean of Academic and Student Affairs in the Samueli School of Engineering Office of Academic and Student Affairs which is the central undergraduate unit with complete oversight of the undergraduate programs for all the seven academic departments in the School of Engineering. Under the direct supervision of the Director of Student Affairs, the Student Services Supervisor 1 position will be in charge of the front desk operations of OASA and manage the academic notices and audits sent to students. The position will supervise two Student Services Advisor 1 and two front desk student clerks to ensure adequate staffing, proper protocols and procedures are followed, and provide guidance for the dissemination of information. The Student Services Supervisor will also oversee the peer advisor training program by hiring, training, and supervising up to six peer advisors. As part of the management team the student services supervisor 1 will support the management of OASA, maintain staff training documentation and schedule refresher training presentations. This position will also be the lead academic advisor for students in the undergraduate Electrical Engineering major and the Data Science Engineering minor and a support counselor for the computer engineering, computer science, and computer science and engineering majors. As lead counselor they will provide guidance and oversight to all other academic advisors serving the Electrical Engineering major and the data science minor. This person also oversees the OASA relationship with Electrical and Computer Engineering (ECE) department Fast Track honors program. Requires extensive knowledge of curriculum requirements to provide guidance to the ECE Department chair, and vice chair on complex curricular issues. Oversees the entire student experience for Electrical Engineering majors from orientation through graduation, requiring a seasoned, experienced academic adviser. This position will regularly identify and resolve intricate student issues, grievances and students' personal crises and use refined judgement to determine when such issues must be escalated to the director or associate dean. Requires experience and judgement necessary to recommend the disposition of student petitions for exceptions to policies and requirements established by multiple departments within Engineering. Must be knowledgeable about policies and procedures regarding enrollment and course planning, scholastic requirements and deadlines, transferability of courses, course substitutions, changes of major, readmission requirements. Must be skilled in providing solutions to degree progress and requirement issues. Responsibilities of this position include complete oversight of the publication of the Samueli Engineering Announcement and the Engineering section of the UCLA catalog; as such, coordinates all information submissions on engineering majors, course descriptions, academic programs and research labs for the seven departments and schoolwide programs. This position requires occasional evening hours or weekend hours in order to represent the Office of Academic and Student Affairs at information sessions, outreach events, Discover UCLA Engineering, Bruin Day, Transfer Bruin Day, and the Samueli Engineering Commencement ceremonies.

Salary & Compensation
• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications
• 1. Effective communication and Interpersonal skills with the political acumen to interact with a diverse population of faculty, staff, students, and the general public. (Required)
• 2. Ability to lead a team and supervise direct reports, which includes onboarding employees, delegating responsibilities, organizing work flow, training and development, and conducting performance evaluations. (Required)
• 3. Ability to work collaboratively with OASA leadership and campus partners to identify, problem solve, and create solutions to improve operational process and procedures. (Preferred)
• 4. Skill in employing fundamental counseling techniques with sensitivity sufficient to assist students of various social, cultural, economic and educational backgrounds in the resolution of problems and for purposes of academic advising. (Preferred)
• 5. Demonstrated experience managing challenging situations and working with students in distress and/or academic difficulty. (Required)
• 6. Ability to multi-task with frequent interruptions, and ability to work effectively under conditions of fluctuating workload; ability to set priorities, implement time management skills, and work independently with minimal direction, think strategically and work in demanding situations. (Required)
• 7. Working knowledge of University and School rules, regulations, policies and procedures as they relate to student affairs, academic programs, curricula and degree requirements. (Preferred)
• 8. Working knowledge of the Registrar’s Office and student services such as Career Center, The Center for Accessible Education, Counseling and Psychological Services, Dashew Center and Financial Aid. (Preferred)
• 9. Familiarity with University on-line systems and procedures, SIS (student information systems) SRS (student records systems), Course Inventory Management System (CIMS CMS), MyUCLA, DARS, Assist, Transferology. (Preferred)
• 10. Familiarity with computer software, spreadsheets, programs, and databases to sufficiently create, maintain and modify databases, and/or generate reports. Ability to manipulate, track, and analyze data using these computer tools. Ability to learn new programs quickly and thoroughly. (Required)
• 11. Ability to conduct in-person and virtual workshops and presentations to student groups and college/university staff and faculty. (Required)
• 12. Skill in writing grammatically correct reports and correspondence. (Required)

Education, Licenses, Certifications & Personal Affiliations
• Bachelor's Degree in related area and/or equivalent combination of education and experience/training (Required)

Special Conditions for Employment
• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Schedule

8:00am to 5:00pm

Union/Policy Covered

99-Policy Covered

Complete Position Description

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